Check with seller Krazymantra Fraud Investigation Officer JOB Ahmedabad

Published date: January 8, 2019
  • Location: Shyamal, Ahmedabad, Ahmedabad, Gujarat, India

Initiate effective communications with customers, financial institutions, and cardholders as necessary for obtaining verification of information and handling chargebacks,Daily review and disposition of transactions flagged for investigation,Daily processing and documenting chargebacks,Continuously monitor the status of incoming orders requiring investigation,Utilize multiple internal email management applications to communicate with customers,Identify, document, and communicate detected fraud trends, suspicious transaction characteristics and patterns,Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends,Work with customer service to address customer questions and concerns regarding an investigation.



Preferred Skills and Qualifications


Participate in ad-hoc projects/assignments as necessary BASIC QUALIFICATIONS
High school diploma or equivalent
2+ years of experience in Customer Service or Investigations Specialist role
1 year of experience relevant to risk management, fraud investigation, or financial analysis
Knowledge of credit card processing, payment fraud investigation, prevention techniques, and charge disputes preferred
Exceptional communication skills, oral and written ability to clearly and concisely communicate in various situations, both internal and external
Flexibility with full-time schedule, including shift assignments on weekends/evenings
Strong internet research, Microsoft Office (including Excel) experience, and overall PC skills PREFERRED QUALIFICATIONS
Bachelor

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